Customer Success Story: Reliance Insurance Improves Efficiency with Microsoft Teams

Medicine Hat’s Largest Local Insurance Agency Shines Through COVID-19 with Microsoft Teams

As COVID-19 began to change the operational landscape for many businesses in a variety of industries, Reliance Insurance Agencies was able to transition quickly and reliably to a remote infrastructure thanks to their investment in Microsoft 365 & Teams.

Typically employees at many organizations are expected to access a variety of cloud applications, dozens of shared files, and multiple communication channels. This creates many challenges for Teamwork in the modern workplace.  Reliance Insurance saw this challenge several months ago and, under the coordination of Partek, was able to transition their business to the Microsoft Office 365 suite.[/three_fourth]

The Modern Workplace is more Social

End-users across organizations use an average of 4 devices each, and 45% of them use some form of social tool at work to communicate and collaborate. There are currently upwards of 5 generations in the workforce, which puts a pressure on finding new ways to communicate amongst those team members. COVID-19 increased the need to work remotely, and it’s estimated that by the end of 2020 up to 72% of the workforce will be working remotely in some fashion.  Microsoft Teams bridges the gap by becoming the go-to tool for collaboration and team-work. Communicate through chat, meetings, and calls. Collaborate with integration into Office 365 Apps, both natively and in the cloud. Customize and extend with 3rd party apps, processes and devices. And work confidently with enterprise-grade security, auditing, and compliance.

 Thankfully Microsoft Teams allows for a hub that can give your team built-in access to everything they need right in Office 365. Manage all your conversations, files, and tools in one workspace. Enjoy instant access to SharePoint, OneNote, Planner and Power BI. Create and edit documents right in Microsoft Teams. Speed employee onboarding with persistent conversations and instant access to files. Search across people, files, and chats within one hub for teamwork.

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“Office 365 & Microsoft Teams has been a game-changer for us. It has enabled us to be more productive, as well as better allocate our time and resources – especially as we transitioned to remote work over the first few months of 2020. “

How They’re Using Microsoft Teams

• Communication through Chat: Threaded, persistent, and contextual chat allows for staff to share information in and open and transparent way. Private Chats for 1:1, or Group Chats allow for customization on topic.
• Integration with Office 365 Apps: Conversations, files and tools in a single team workspace.
• Communicating through Meetings: Online meetings with HD video, VoIP, and dial-in audio conferencing options provide a collaborative way for team members in any location, on any device, to keep their finger on the pulse.

Partek can help you manage your migration to Microsoft 365 with Teams, as well as design best practices, and customize your environment to help you maximize the power of teamwork in your organization. For more information, please contact Partek at 403 488 3333 ext. 3 or email [email protected]