Medicine Hat Business IT: Proactive Support – What & Why?

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2 min read

When running a business it’s important to quantify your spending and ensure you’re getting adequate return. Every dollar a business spends needs to have an immediate and quantifiable return. This is especially true for critical services such as I.T. support. If you are one of the millions of small businesses that depend upon your technology to keep your business running, proactive IT support will save you money, improve your efficiencies and reduce your downtime.

But how can you keep IT running in a business without an onsite IT manager? 

With the advent of new monitoring tools and the ability to remotely deliver help desk services to small businesses all over the world, we’re able to develop proactive maintenance plans for our clients that maximize their uptime and reduce I.T. costs over time. By implementing newly available automated processes, systems can be patched and updated overnight without the need for onsite visits, or disrupting an organization’s work day.

In addition, remote help desk tools and technology allow us to react immediately and assist users when they experience day-to-day problems, without forcing them to wait for an on-site service call. We’re also implementing proactive remote Network Monitoring tools and services, which evaluate the performance of systems 24 hours a day, 7 days a week, and alert us of potential issues before they become work-stopping problems for our clients.

These are all solutions and systems that would in place if the business had an onsite IT manager, without the need of the added expense.

Benefits from a proactive IT support plan (see Partek360) enjoyed by Small Business Owners are many, and include increased operational efficiency, the ability to reduce and control their operating costs and gain access to Enterprise-level support. In addition, these Small Business Owners are now able to focus on running their businesses, and not their networks, and receive the peace of mind that comes with the knowledge their networks are being monitored 24 hours a day, 7 days a week.

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