Support

support@partek.ca

Contact

(403) 488-3333

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Support

support@partek.ca

Submit a Support Request

For standard service requests, how-to questions, or minor issues, please submit the form below. Our team will triage your request and respond according to your service agreement with Partek.
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Not a Partek client? Please visit our contact page to inquire about services.
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Experiencing a system outage or security incident?

If your systems are down, email is inaccessible, or you believe you are experience a cybersecurity incident, call us immediately.
Phone

(403) 488-3333

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Your Name*
All subsequent correspondence will be sent to this email.
Best phone number we can reach you at during business hours.
Impact:*
Device Type:*

Issue Category:*

Providing clear and comprehensive details can greatly expedite the resolution process. Please include a thorough description of the issue, including: When and where the issue occurs, the impact the issue is having on your work, the frequency it occurs, any recent changes or updates you have made to your system, and any troubleshooting steps you have already taken.
Please upload a screenshot of the issue/error, if possible.
Drop files here or
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 3 MB.

    What Happens Next?

    You will receive an automated confirmation email. Your ticket is reviewed and assigned to our service team. Response times follow your Partek service agreement levels.

    Help and Support

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    Contact

    (403) 488-3333

    Support

    support@partek.ca

    202 – 132 4th Ave SE
    Medicine Hat, Alberta, T1A 8B5

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