Join the Partek Team.
Partek is a fast-growing Managed I.T. Services firm based out of Medicine Hat, Alberta.
Available Positions
Inside Sales & Client Solutions
Inside Sales & Client Solutions
Location: Medicine Hat, AB (In-Person)
Type: Full-Time, Permanent
Type: Full-Time, Permanent
The Role
This role sits at the crossroads of sales, service, and client care. You’ll support our existing customers by preparing quotes, managing renewals, and helping uncover opportunities that come directly from our technicians’ work with clients. This isn’t a cold-calling or prospecting role — you’ll be focused entirely on ensuring our current clients get fast, accurate information and an exceptional experience.
This role sits at the crossroads of sales, service, and client care. You’ll support our existing customers by preparing quotes, managing renewals, and helping uncover opportunities that come directly from our technicians’ work with clients. This isn’t a cold-calling or prospecting role — you’ll be focused entirely on ensuring our current clients get fast, accurate information and an exceptional experience.
If you enjoy organizing details, working with numbers, understanding how technology fits together, and being a go-to person for getting things done, you’ll thrive here.
What You’ll Do
– Create and send quotes for hardware, software, licensing, and projects
– Track subscription and licensing renewals and proactively communicate with clients
– Work with vendors and distributors to secure pricing and product information
– Keep our CRM/quoting tools accurate and up to date
– Support Account Managers with proposals and client follow-ups
– Surface upsell or refresh opportunities based on technician feedback and client needs
– Provide quick, helpful responses to client inquiries
– Create and send quotes for hardware, software, licensing, and projects
– Track subscription and licensing renewals and proactively communicate with clients
– Work with vendors and distributors to secure pricing and product information
– Keep our CRM/quoting tools accurate and up to date
– Support Account Managers with proposals and client follow-ups
– Surface upsell or refresh opportunities based on technician feedback and client needs
– Provide quick, helpful responses to client inquiries
What We’re Looking For
– Experience in inside sales, quoting, or sales support (IT experience is great but not essential)
– Strong attention to detail and the ability to keep multiple tasks moving
– Comfortable communicating with clients, vendors, and internal teams
– Tech-curious and willing to learn new systems quickly (CRM, vendor portals, quoting platforms)
– Collaborative mindset — someone who likes supporting a team and adding value wherever they can
– Experience in inside sales, quoting, or sales support (IT experience is great but not essential)
– Strong attention to detail and the ability to keep multiple tasks moving
– Comfortable communicating with clients, vendors, and internal teams
– Tech-curious and willing to learn new systems quickly (CRM, vendor portals, quoting platforms)
– Collaborative mindset — someone who likes supporting a team and adding value wherever they can
Client Support Specialist
Client Support Specialist
Location: Medicine Hat, AB (or Remote)
Employment Type: Full-Time
Partek IT Solutions Inc. has an exciting opportunity for a Client Support Specialist at our head office in Medicine Hat. This is a permanent, full-time position. This is a great opportunity to join our IT support team as we deliver Managed IT Services to our diverse client base across Western Canada.
Behind every great company, is a great group of people. We strive to be much more than a great place to work. At Partek you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Partek proves that building a great business means taking care of our community, our clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.
As a Client Support Specialist, you’re a natural problem solver who loves to troubleshoot systems and network issues and embrace new ideas and innovative solutions to create positive, efficient user experiences for our clients.
Why you’ll love Partek:
- An open, flexible and welcoming workplace
- Education and Certification Opportunities
- Employee Incentive Structure
- Comprehensive Benefits Plan
- Annual Wellness Allowance
Once here, you’ll:
- Be a contributing member of our inclusive culture, alongside an extraordinarily talented team of people with a wide variety of backgrounds.
- Be a key part of our technical team assisting with overall infrastructure operational effectiveness and optimization.
- Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions.
- Safeguard the security of our information systems and our clients’ networks.
- Manage and monitor a wide range of systems issues, collaborating with other Members of the technical team as needed.
Why we’ll love You:
- Passion to solve complex problems, as well as drive impact and productivity through technology.
- Be forward-thinking while supporting a variety of technical environments.
- Thrive when it comes time to implement, administer, and troubleshoot network infrastructure devices and cloud workloads
- A critical thinker who loves to analyze and problem-solve issues
- Collaborative approach to ensure you can deliver thoughtful and complete work.
- Proficient in the use of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools, as well as support tools.
- Ability to configure and support workstation configurations and desktop PCs in a Managed Services Environment.
- Minimum three years’ experience in a Service Desk role, providing support in Microsoft environments (Windows, Active Directory, Microsoft 365 etc).
- Bonus: Experience with AutoTask PSA.
Send us your Resume:
We are always looking for talented and passionate people. If a position isn’t posted, we’d still love to hear from you.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only applicants selected to continue in the recruitment process will be contacted.
What is it like to work at Partek?
- Clean, bright office in beautiful downtown Medicine Hat, overlooking the South Saskatchewan River.
- Comprehensive benefits plan.
- Fun and casual environment, that encourages continuous learning.
- Flexible work-life balance.
- Employee bonus structure.
- Regular staff activities and team building events.
