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CHALLENGE:
For years Pritchard & Company made do with a sub-par IT system. Downtime is critical to this professional service, and ensuring operational efficiency is a must. What’s more, law firms are entrusted with client data that is sensitive in nature and the need to maintain a secure environment is critical.
As a leading law firm with over 30 years practicing, Pritchard & Co. represent a wide range of clients in complex matters. They required a reliable, secure, and efficient IT platform that was able to grow along with them. With outdated hardware, software, and core equipment, the reliability of their IT systems was consistently in question.
APPROACH:
From the start it was obvious that Pritchard & Company required a fully managed services solution that incorporated proactive monitoring, device management, and a fully engaged help desk with service level agreements. Critical hardware needed to be upgraded, and an up-to-date Practice Management solution was required. Backup and security remained a priority throughout the development of the solution.
SOLUTION:
Partek immediately implemented our Partek360 Managed Services solution, deploying agents across the entire network to gather critical data points. Outdated hardware was replaced, and software was standardized. Partek was able to migrate Pritchard & Company to a new IT management system within a matter of a few weeks.
A new server infrastructure was implemented with room to handle the growing firms’ data needs, as well as the latest software requirements for practice management. Partek worked along side third-party vendors to ensure a new Practice Management solution was implemented.
The new Managed Services platform allowed Pritchard & Company to focus on their business while Partek managed the technology behind it. Service Level Agreements were implemented to ensure that issues were triaged and responded to appropriately.[/vc_column_text][/vc_column][/vc_row]
