Results of 2012 Customer Satisfaction Survey

We recently completed a small survey of our entire client base to determine how well we’re doing. We asked 9 quick questions to determine factors such as response time, our rates, knowledge level, and value, among other things. We received a 50% response rate to the survey. A big thank you to everyone who responded. Your feedback helps us continually improve our service delivery model.

Here are the highlights of our findings:

• 100% of respondents said that Partek provides services that are valuable to them.
• 98% of respondents said that Partek has reasonable rates.
• 100% of respondents feel that Partek provides friendly, professional and honesty customer service.
• 85% of respondents said that Partek is knowledgeable and able to solve their technology problems.
• 90% of respondents say that Partek provides them with options regarding technology.